Connecting AI to Your Data
Fine-Tuning
Further training an existing model on your specific examples so it specializes in your tasks, tone, or domain.
Why it matters for your business
Useful when prompting and RAG aren't enough. More effort and cost than RAG, so most SMBs should try the simpler options first.
In practice
Fine-tuning trains a model on your past 5,000 support replies so it sounds exactly like your team.